Job Description

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up to date
• Handle customer complaints as necessary
• Communicate with housekeeping to make sure guest rooms are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• This is a part-time position

Comfort Suites Mt. Juliet
Comfort Suites Mt. Juliet is a GOLD award-winning hotel and a franchisee of Choice Hotels International. The team here is a family and treats their guests as family as well. We strive for exceptional customer service and cleanliness, so each guest experience is the best possible.
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

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