Job Description

: Description:

Awesome people deserve to work for an awesome company.

If you're awesome and excited about the hottest new trends in tech, values making genuine connections, and interested in the wondrous world of wireless sales, KCI Wireless is the awesome company that you deserve to work for.

KCI Wireless is a proud T-Mobile Premium Retailer who welcomes those that ambitiously push for more. As a company, we value Accountability. To us, this includes remaining accountable to our promise of providing a welcoming, fun, and valuable work experience to all our awesome employees.

As a Senior Mobile Expert, you will be responsible for driving exceptional customer service while generating sales within one of our T-Mobile locations. Our Senior Mobile Experts are encouraged to bring their unique personality to fulfill the T-Mobile experience. This is not a mundane, repetitive retail job; our Senior Mobile Experts have fun accomplishing the below job commitments:

• Enthusiastically provide optimal solutions to any customer needs through thorough product and service brand knowledge
• Surpass minimum sales expectations, whether by attracting new customers, or identifying revenue opportunities of existing customers
• Act as a mentor for the other store Mobile Experts through providing guidance on how to best approach customer interactions and training on product and service knowledge
• Spread brand exposure to attract business opportunities through reaching out within the community, outbound calling, and utilizing social media marketing
• Educate and recommend the best technology choices personalized to each customer
• Simplify the wireless experience to cater to and maximize customer understanding
• Maintain a high attention to detail when completing any transactions or paperwork
• Exercise compassion in all customer interactions
• Foster team partnerships to support store synergy
• Assist in store opening, closing, and operating duties

Requirements:

Qualifications

• Passionate advocate for providing unparalleled customer service
• Competitive spirit with a drive to surpass sales potential
• Genuine regard and intention put into customer connections
• Excellent verbal and written communication skills
• 6 months experience in customer service and/or sales environment, wireless retail preferred
• High school diploma/GED
• Willing to work weekends/holidays
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Performance-based Total Compensation package consisting of Base Hourly Rate, Commission, & Accelerator Bonuses
• Potential all in Compensation totaling $20+/hr
• Potential of receiving up to 4 different Compensation payouts per Month
• Vacation time
• Personal time
• Sick time
• Health benefits
• Phone service discount
• Promotion opportunities
• Employee rewards including trips and contests

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