Job Description

Who We Are

Jolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both direct customers and channel partners across the globe. We are driven by a commitment to excellence, leveraging a team of over 650+ highly skilled professionals to design, implement, and manage technology systems that are not only effective and competitive but also scalable and value driven. Our comprehensive suite of services includes the creation of customized technology solutions tailored to specific business needs, in-depth IT assessments and strategic planning, meticulous IT device and infrastructure management, robust data backup and recovery solutions, seamless cloud and on-premise migrations, enterprise-grade security services, and round-the-clock, 24/7/365 quad-lingual end-user support. At Jolera, we believe in empowering organizations worldwide with innovative and reliable IT solutions, and we invite you to join us in this mission.

Position Description

We are seeking a Senior Infrastructure Architect with deep hands-on expertise in VMware vSphere, enterprise networking, and infrastructure refresh leadership to serve as Jolera’s senior technical lead for our enterprise managed services customers. The ideal candidate has a strong background in virtualization, cloud-managed networking, enterprise firewalls, hyperconverged infrastructure, and backup and disaster recovery design. This is a sustained, in-person engineering role requiring on-site presence three to five days per week. Remote and travel-based arrangements are not available for this position.

What You’ll Do

• Own cloud-managed networking governance across customer environments, including wireless, switching, security appliances, and monitoring.
• Manage VMware vSphere health, lifecycle, and capacity across customer estates.
• Lead infrastructure refresh programs spanning hyperconverged infrastructure, compute, and storage, including design, vendor selection, migration planning, and execution oversight.
• Own enterprise firewall operations, including centralized firewall management and policy lifecycle.
• Drive backup posture using Veeam Backup & Replication, including image-based recovery design and disaster recovery runbook execution with regular restore drills.
• Coordinate ISP escalations and circuit-level issues across multi-site customer environments.
• Serve as the technical liaison between customers and Jolera’s shared Network and Compute / Storage / Backup engineering bench.
• Provide on-site technical leadership during customer change advisory boards, design sessions, and incident response activities.

Requirements

Who You Are

• 7+ years in enterprise infrastructure engineering across compute and networking.
• Deep VMware vSphere experience, including vCenter, DRS, HA, and Lifecycle Manager.
• Strong hands-on experience with cloud-managed networking platforms (Meraki, Aruba Central, or equivalent) covering switching, wireless, and security appliances.
• Working knowledge of enterprise firewalls (Fortinet, Palo Alto, Cisco, or equivalent) and centralized firewall management.
• Hyperconverged infrastructure (HCI) experience on any major platform (Nutanix, VMware vSAN, Cisco HyperFlex, or Dell VxRail).
• Hands-on experience with Veeam Backup & Replication, including image-based recovery design and disaster recovery configuration.
• Located in or near Troy, MI, or willing to relocate. On-site three to five days per week is non-negotiable for this role.
• Authorized to work in the United States.

Preferred Qualifications

• Direct experience leading a hyperconverged infrastructure refresh or migration project.
• Veeam certifications such as VMCE (Veeam Certified Engineer) or VMCA (Veeam Certified Architect).
• Exposure to additional enterprise backup and recovery platforms such as Commvault, Rubrik, or Cohesity.
• Virtual desktop infrastructure (VDI) exposure on Citrix, VMware Horizon, or Azure Virtual Desktop.
• Cisco or VMware certifications (CCNA, CCNP, VCP, VCAP).
• Prior MSP, MSSP, or Global Systems Integrator (GSI) experience.
• Familiarity with ServiceNow as the system of record for change, incident, and problem management.
• Automation experience using PowerShell, Python, or vendor APIs for infrastructure operations.

Benefits

What We Offer

• A competitive salary and benefits package that appreciates your worth.
• Perks that make every day a bit more special.
• Opportunities for professional growth and development that will push your career to new heights.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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