Job Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Supports resort operations by performing project-driven maintenance tasks that require multiple trade skills, including drywall, painting, texture finishing, plumbing, electrical work, and flooring repairs.

As a Projects I, you will:

• Perform engineering projects, guest calls, blitzes and preventative maintenance as instructed by resort leadership
• Experience in performing plumbing troubleshooting, repairs and replacement of fixtures and piping
• Experience in troubleshooting, replacing, and repairing minor electrical components such as receptacles and ballasts
• Experienced in troubleshooting and repairing household appliances and fixtures
• Knowledge of HVAC equipment and the ability to perform basic preventive maintenance & troubleshoot
• Repair interior & exterior walls, wall coverings and ceilings including texture, painting, and caulking
• Repair and replace tile & grout, vinyl and/or carpet as applicable
• Ability to work with pools, spas, and features including chemical balancing and cleaning duties
• Actively participates in procurement and inventory process to ensure materials and tools are on-site for work
• Ability to effectively operate resort operations devices & software (HotSOS and other applicable)
• Communicates professionally through radios, phones, emails, and verbal communications
• Perform custodial and maintenance duties, as required by resort leadership
• Safely use hand tools, electrical & battery powered tools required by the job
• Work using ladders, scaffolds, lifts utilizing appropriate PPE
• Must have the ability to follow safety guidelines & practices
• Recognizes and identifies potential safety or security hazards in the property
• Communicate and interpret guest needs by positively interacting towards resolutions
• Must comply with all CFI/Westgate Resorts policies and procedures
• Must represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior
• Other duties as assigned by resort operations leadership.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• Minimum High School diploma
• Minimum of 1-3 years of hands-on trade & maintenance experience in a resort or commercial environment
• Written and verbal communication in English is expected
• Must communicate effectively with immediate supervisors and resort leadership
• Must be at least 18 years old and have a valid driver’s license to drive company golf carts
• Must be able to lift 50lbs and work in outdoor weather conditions
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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