Job Description

Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Shipwreck Island Water Park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Supports resort operations by performing maintenance tasks, including projects, preventive maintenance, and work orders.

This individual must possess and adhere to the following core values: 

• Integrity – Doing the right thing when no one is looking. 
• Passion – Creating a positive impact. 
• Work Ethic – Taking pride in your work. 

As an Engineer Tech II, you will:

• Perform engineering projects, guest calls, blitzes, and preventive maintenance as directed by resort management. 
• Troubleshoot plumbing issues, make repairs, and replace fixtures and piping as needed. 
• Diagnose, replace, and repair minor electrical components such as receptacles and ballasts. 
• Troubleshoot and repair appliances and household fixtures. 
• Understand HVAC systems and perform basic preventive maintenance and diagnostics. 
• Repair interior and exterior walls, wall coverings, and ceilings, including texturing, painting, and caulking. 
• Repair or replace tiles, grout, vinyl, and carpet as required. 
• Work with pools, spas, and water features, including chemical balancing and cleaning tasks. 
• Participate actively in procurement and inventory processes to ensure materials and tools are available for work. 
• Operate resort operations devices and software effectively (HotSOS and other applicable systems). 
• Communicate professionally through radios, phones, emails, and verbal interactions. 
• Perform maintenance and cleaning tasks as required by resort management. 
• Safely use hand tools, power tools, and battery-powered tools required for the job. 
• Work using ladders, scaffolding, lifts, and appropriate PPE (Personal Protective Equipment). 
• Follow safety guidelines and practices. 
• Recognize and identify potential safety hazards on the property. 
• Communicate and interpret guest needs through positive interactions toward resolution. 
• Adhere to all CFI/Westgate Resorts policies and procedures. 
• Always represent Westgate Resorts professionally through appearance, attire, and behavior. 
• Perform other tasks as assigned by resort operations leadership. 

Qualifications

• High school diploma required. 
• Minimum of 1 to 3 years of hands-on experience in trades and maintenance within a resort or commercial environment. 
• Must have and maintain a valid driver’s license. 
• CPO (Certified Pool Operator) license as required by the resort. 
• Written and verbal communication in English is expected. 
• Must be self-motivated, detail-oriented, and able to work with enthusiasm and focus. 
• Strong communication skills required to excel in interactions with guests and colleagues. 
• Ability to be versatile, work well under pressure, and meet deadlines. 
• Regularly, the team member must lift, move, push, or pull up to 50+ pounds. 
• Must communicate effectively with supervisors and resort leadership. 

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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