Job Description

Description

The ideal candidate will be responsible for designing, customizing, and maintaining our core operational workflow and automation systems-specifically Jira, Confluence, and associated service management, application integration, and support services tools-to support our organization's business operations and process automation needs.

Duties

• Customization and Configuration: Customize JIRA and Confluence to meet the specific needs of our organization, including creating JIRA projects/queries/reports, configuring workflows and custom fields, issue types, and permission schemes.
• Plugin Development: Develop custom plugins and extensions for JIRA and Confluence to enhance functionality and meet business requirements.
• Integration: Integrate JIRA and Confluence with other software and systems, such as version control systems, DevOps continuous integration(CI) tools, and third-party applications. utilize tools or write ETL scripts to import data from external systems
• User Training and Support: Provide training and support to users to ensure they can effectively use JIRA and Confluence for project management, issue tracking, and collaboration.
• Documentation: Maintain documentation for JIRA and Confluence configurations, customizations, and integrations.
• Troubleshooting: Identify and resolve issues and errors within JIRA and Confluence, working closely with the IT and support teams.
• Performance Optimization: Monitor the performance of JIRA and Confluence and implement optimizations as needed to ensure system stability and efficiency.
• Security and Compliance: Ensure that JIRA and Confluence are configured and maintained in accordance with security and compliance standards and also, Implement IDP and SSO solutions using knowledge of LDAP/SAML.

Mandatory Requirements

• Experience (12+ Years)
• Is involved with all facets of the software development process, including the research, design, programming, testing and implementation of computer software.

Requirements

• This is an 100% Onsite.
• 60 Months Experience developing in Atlassian Jira.
• 36 Months Experience in Atlassian Confluence.
• 36 Months Experience in DevOps Methodologies.
• 60 Months Experience in troubleshooting Atlassian Jira.
• 60 Months Experience in user and access management in Atlassian Jira.
• 60 Months Experience in Atlassian Jira performance monitoring and improvement.
• 60 months of experience authoring and maintaining system technical documentation. Eligible experience includes mapping business workflows, documenting system integrations and automation rules, and creating administrator runbooks, technical specifications, and user-facing guides within a centralized knowledge base (such as Confluence).
• R sum
• Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)

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